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BUSINESS LAW INTAKE
An AI receptionist built for business law firms.
Business-law callers range from brand-new founders to existing clients with urgent operational problems. FirmVoice can identify the caller, capture the right context, and route them to the right next step.
Your intake. Your rules. Built around your practice.
WHY IT MATTERS
The challenge is sorting the call without interrupting the wrong person.
Business-law firms often handle a wide mix of contract, employment, governance, transaction, dispute, and outside-general-counsel matters. The front end needs to identify the issue quickly and route it intelligently.
PRACTICE-SPECIFIC INTAKE
The agent should know what matters for this kind of call.
A strong intake process asks the right questions without pretending to make legal judgments.
New lead or existing client
Matter or practice category
Jurisdiction and location
Opposing or related parties
Urgency, deadline, or transaction timing
ROUTING & URGENCY
Not every call should have the same next step.
FirmVoice can follow configured rules for scheduling, transfer, escalation, and message capture based on the information gathered during the call.
- Escalate deal deadlines, active disputes, or other urgent matters under firm rules
- Route existing clients based on attorney or matter responsibility
- Book the right consultation type for new prospects
- Capture enough context to reduce unnecessary internal handoffs
HOW IT WORKS
Build the intake around your firm, then test it before launch.
01Map
We document your questions, matter types, qualification rules, calendars, and escalation paths.
02Build
We configure the agent around that workflow.
03Test
Your team calls it and tries edge cases before launch.
04Refine
We adjust the agent based on real testing and ongoing needs.
COMMON QUESTIONS
What firms usually ask.
Can FirmVoice route existing business clients?
Yes. Existing-client handling can be configured separately from new-lead intake.
Can it identify different business-law matter types?
Yes. The call flow can branch among categories you define.
Can it schedule consultations?
Yes, where supported and according to your calendar rules.
Can it provide legal advice about a contract or dispute?
No. It can collect facts and route the matter, but legal advice stays with the firm.
built around your practice ↘
Show us how your firm handles calls today.
We'll talk through the intake, scheduling, routing, urgency, and edge cases that matter for your practice and show you what we would build.