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CRIMINAL DEFENSE INTAKE
An AI receptionist built for criminal defense law firms.
Criminal defense calls can be urgent and time-sensitive. FirmVoice can answer immediately, gather the core details, and follow your escalation rules so important calls do not sit in voicemail.
Your intake. Your rules. Built around your practice.
WHY IT MATTERS
A 10:00 p.m. arrest does not wait for office hours.
When someone is calling from a stressful situation, a fast response matters. Your intake process should know which calls can wait and which ones need immediate escalation.
PRACTICE-SPECIFIC INTAKE
The agent should know what matters for this kind of call.
A strong intake process asks the right questions without pretending to make legal judgments.
Arrest or citation status
Court and jurisdiction
Upcoming hearing or deadline
Custody or release status
Existing attorney involvement
ROUTING & URGENCY
Not every call should have the same next step.
FirmVoice can follow configured rules for scheduling, transfer, escalation, and message capture based on the information gathered during the call.
- Escalate arrests, imminent hearings, or other urgent matters under your rules
- Handle collect-call or jail-related workflows only where your phone setup supports them
- Book consultations for non-emergency matters
- Route existing clients and family-member callers appropriately
HOW IT WORKS
Build the intake around your firm, then test it before launch.
01Map
We document your questions, matter types, qualification rules, calendars, and escalation paths.
02Build
We configure the agent around that workflow.
03Test
Your team calls it and tries edge cases before launch.
04Refine
We adjust the agent based on real testing and ongoing needs.
COMMON QUESTIONS
What firms usually ask.
Can FirmVoice give criminal defense advice?
No. It can collect facts and follow your routing rules, but legal advice must come from the firm.
Can it identify urgent calls?
It can follow urgency criteria you define during onboarding and escalate according to those rules.
Can it handle calls at night?
Yes. After-hours coverage is one of the strongest use cases for criminal defense firms.
Can it book a consultation?
Yes, where supported and according to your scheduling rules.
built around your practice ↘
Show us how your firm handles calls today.
We'll talk through the intake, scheduling, routing, urgency, and edge cases that matter for your practice and show you what we would build.