FAMILY LAW INTAKE

An AI receptionist built for family law firms.

Family law callers may be emotional, uncertain, and contacting your firm at difficult moments. FirmVoice can provide a calm first response, gather the right information, and move the caller toward the next step.

Your intake. Your rules. Built around your practice.

A caller may finally reach out when conflict peaks—or when they finally have privacy to call.

If that moment ends in voicemail, the opportunity may disappear. Responsive intake can reduce uncertainty and give the caller a clear path forward.

The agent should know what matters for this kind of call.

A strong intake process asks the right questions without pretending to make legal judgments.

01

Divorce, custody, support, or other matter

02

County and jurisdiction

03

Opposing party information

04

Existing orders or proceedings

05

Urgency and upcoming dates

06

Preferred consultation type

Not every call should have the same next step.

FirmVoice can follow configured rules for scheduling, transfer, escalation, and message capture based on the information gathered during the call.

  • Escalate urgent safety or court-date situations according to firm rules
  • Separate new leads from existing clients
  • Book appropriate consultations without a callback delay
  • Capture conflict-check information before attorney review

Build the intake around your firm, then test it before launch.

01Map

We document your questions, matter types, qualification rules, calendars, and escalation paths.

02Build

We configure the agent around that workflow.

03Test

Your team calls it and tries edge cases before launch.

04Refine

We adjust the agent based on real testing and ongoing needs.

What firms usually ask.

Can FirmVoice give family law advice?

No. It can handle receptionist, intake, scheduling, and routing functions, but not independent legal advice.

Can it ask for opposing-party information?

Yes, if that is part of your approved intake workflow.

Can it distinguish custody from divorce calls?

Yes. The intake can branch based on matter type and your firm's rules.

Can it work after hours?

Yes. Family law firms can use FirmVoice for full-time, overflow, or after-hours coverage.

built around your practice

Show us how your firm handles calls today.

We'll talk through the intake, scheduling, routing, urgency, and edge cases that matter for your practice and show you what we would build.