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PERSONAL INJURY INTAKE
An AI receptionist built for personal injury law firms.
PI leads can be urgent, emotional, and highly competitive. FirmVoice helps your firm answer quickly, ask the right intake questions, and move qualified prospects toward a consultation.
Your intake. Your rules. Built around your practice.
WHY IT MATTERS
The prospect may call several firms before you call them back.
When speed matters, voicemail and phone tag create a real intake leak. A strong first response can create confidence while the prospect is still ready to act.
PRACTICE-SPECIFIC INTAKE
The agent should know what matters for this kind of call.
A strong intake process asks the right questions without pretending to make legal judgments.
Date of incident
Location and jurisdiction
Injuries and treatment
Insurance information
Prior attorney involvement
ROUTING & URGENCY
Not every call should have the same next step.
FirmVoice can follow configured rules for scheduling, transfer, escalation, and message capture based on the information gathered during the call.
- Escalate time-sensitive or urgent matters according to your rules
- Book qualified consultations while the caller is still engaged
- Route existing clients separately from new leads
- Capture enough detail for the intake team to continue without starting over
HOW IT WORKS
Build the intake around your firm, then test it before launch.
01Map
We document your questions, matter types, qualification rules, calendars, and escalation paths.
02Build
We configure the agent around that workflow.
03Test
Your team calls it and tries edge cases before launch.
04Refine
We adjust the agent based on real testing and ongoing needs.
COMMON QUESTIONS
What firms usually ask.
Can FirmVoice decide whether a PI case is good?
No. It can gather information and follow your qualification workflow, but legal judgment stays with the firm.
Can it ask about injuries and treatment?
Yes, if those questions are part of your approved intake process.
Can it book consultations immediately?
Yes, where supported and according to your calendar rules.
Can it handle calls after an accident at night?
Yes. FirmVoice can provide after-hours coverage depending on your routing setup.
built around your practice ↘
Show us how your firm handles calls today.
We'll talk through the intake, scheduling, routing, urgency, and edge cases that matter for your practice and show you what we would build.